Customer Reviews

We had a wonderful experience with the Top Rail team. They were incredibly professional and efficient. Great communication and really lovely to work with. We would highly recommend their services!

I have a rental property where the fence collapsed and the tenant couldn’t let their dog out. I called Toprail and Drew the owner couldn’t have been better. He was out at the property the next morning and had the job done a couple days later. He and his crew were top notch. I wouldn’t hesitate to use them again or recommend them to anyone. Count me as a happy customer!

One of the easiest things I've done to improve a home. The guys from Top Rail were extremely communicative during the entire process and did a great job. Pricing was quick and comparable and the quality was top notch.

Really good experience. Great communication through the bidding process. They kept me up to date all throughout the bidding process. Upon install they they encountered an issue caused by Lowes and they worked tirelessly to overcome it and get back on track. We really liked the experience and the fence is beautiful.

Great team 👏

Top Rail just finished my fence and they did an outstanding job. I would highly recommend them for anyone needing their services.

Drew and his team were responsive, helpful, accommodating, and installed a great looking fence in 1 day! I highly recommend Top Rail, they're incredibly easy to work with.

Drew listened to my concerns and my experience and wanted to make it right! It’s good to know this company has an owner who truly cares about their customers. I truly appreciate the fact that he reached out to me. The fence turned out just how I expected, perfect! My family is so happy to have it and it looks very nice.

The whole process was beyond my expectations! Thank you to Terry, Ben & the whole crew for making this project easier than I thought it would be! Loving my new fence!

We absolutely love our fence! Terry took care of all of the HOA communicating for us, which was great! The team lead for our project was Jacob amd he was great with communication and getting things done. Absolutely terrific crew, and the owner Drew was always available to answer questions. We have a beautiful fence and are so glad we decided to go with Top Rail!

Just had my fence installed. We could not be more happy. The professionalism, and craftsmanship from Jacob, Ben and the crew was beyond reproach. Highly recommend this company.

Drew and his team from TopRail Fence installed the fence around our pool and all I can say is “Wow”!!! From the initial proposal thru the cleanup, they were nothing but professional. They did an incredible job and accomplished it ahead of schedule. I can’t recommend them enough and if we ever need more fencing, I know who to call! And now you do as well Tim N. Topsail Beach

We are very happy with the professional service & courtesy we received from everyone including the sales team, project manager and install staff. The fence is beautiful, we would highly recommend Top Rail fence to anyone searching for a top notch fence company. Penny & Dennis

My wife, Kathleen, and I recently moved to New community and engaged Top Rail Fences to install a new project on our property. From the very beginning, we thought that Chad, Ben, and Jacob did a great job working with us through all of the nuances and challenges in order to get this project completed. The project was completed today and we are thrilled with the results. My wife and I would definitely recommend Top Rail Fences to anyone in our community seeking to have a new fence installed on their property.. Mike & Kathleen Farrington

We had an excellent experience with Top Rail from start to finish. The entire team was professional, communicative, and delivered high-quality work. Our project manager, Jacob, was outstanding—he kept us informed throughout the process, answered all of our questions, and made sure every detail was handled with care. The fence looks amazing, and the craftsmanship exceeded our expectations. The crew worked efficiently, cleaned up after themselves, and completed the project on time. We couldn't be happier with the results and would highly recommend this company to anyone looking for a beautiful, well-built wooden fence!

After receiving a couple of estimates on our fence project, Top Rail Fence offered us the best deal and quickest turn-around time. The sales process was flawless and efficient. Chad Gilliam (sales) was very professional, showed up on-time, offered good suggestions, made requested changes to the offer/quote, and kept communicating with us until the deal was signed. The project manager we worked with was awesome. Jacob Wagoner contacted us frequently before the work began, during the build, and post-project completion. When complications were encountered, he immediately took ownership/accountability and worked them to resolution. The quality of the work is very good. The build crew was on-time daily, friendly/respectful, cleaned up after themselves, and made on-the-spot minor modifications to meet our needs. There are a lot of builders/companies in the fence business. We are glad to have found and used Top Rail Fence.

UPDATE: I originally left a lower rating due to poor communication/minor mishaps, but I am updating my review because they took immediate steps to fix it. They reached out, listened to my feedback, and completely turned the experience around with fast repair/great communication. I appreciate a company that truly cares about customer satisfaction.

Fence turned out excellent. Would highly recommend this company and will likely hire them again for this kinda work. Thanks very much y’all!

Our fence and gate turned out great! Smooth process start to finish, thanks Drew!

Top rail fence did an amazing job, they were faster this year. Quotes were accurate and the quote was only about $100 off from the actual based on material changes. I recommend using them for any area needs. Custom needs are also pretty awesome.