Customer Reviews

The fence installers were very professional! They did an awesome job on my fence! I would highly recommend the company!

Bob was a pleasure to work with - extremely responsive, so kind, and gave great guidance in designing the fence. Went with a wood and wire fence and it looks great at a rural home. Bob made it easy, Tanner took care of communications to wrap things up, and Marlin did an amazing job building the fence and gates. Bob and his team produced a great-looking fence and at a very reasonable price! The dog is happiest of all!

The team was very professional in every aspect good job

Top Rail was a pleasure to work with and very accommodating in our needs, which included a last minute reschedule for our neighbors tree cutting and a change order on the size of the back gate! The work was completed over a few weeks due to a wood shortage but Tanner kept us up to date and the fence looks amazing.

This was our HOA’s first experience with Top Rail, contracted to make repairs to our battered PVC fencing throughout our neighborhood. When we had some communication issues early in the process, the owner and staff stepped up promptly and effectively, ensuring that the work was done well, and that we were satisfied with the result. Even with the best companies, issues can crop up with any service, and how the company handles them and the client makes all the difference. Bob and Nahin clearly understand customer service and exhibit a strong customer service ethic. Highly recommended!

The process from start to finish was perfect. We have dogs so really needed a same day start/complete and the PM made sure we were scheduled appropriately and the work was completed. The onsite team was fast, efficient, did an excellent job with cleanup and in an area with several work from home neighbors, kept the noise level restricted to only what was necessary to accomplish the job. We couldn’t be happier with the process, cost, or results.

Top Rail was awesome. They completed our fence in one day. Removed the old chain link fence and then installed the beautiful new wooden fence. We are so excited to be in our backyard more!

Overall experience was great, from initial first visit to discuss scope of work to completed project. Communication was great, install date was accurate and work was done professionally. I can recommend Top Rail based on my experience.

We had the best experience with Top Rail Fence Richmond from start to finish! Bob the owner was incredibly kind, genuine, and knowledgeable. He took the time to help us find the perfect fence for our new home and was always available to answer questions. He made the entire process feel easy and stress-free. We experienced a few weather-related delays, but Tanner, the operations manager, maintained excellent communication throughout and made sure everything was completed to our satisfaction. We always felt informed and confident that our project was in good hands. The Top Rail work crew was amazing! They worked incredibly fast the day of, were friendly, and the craftsmanship of our fence will last for years to come. Our family is so grateful to Top Rail Fence Richmond for giving us a beautiful backyard that is safe and enjoyable for our little ones and dogs. We couldn't recommend a better company—they truly take care of their customers from start to finish!

The workers were timely, efficient, polite. We are very pleased with the outcome. 200 feet of privacy fence and straight as a pin. Perfect job!

The fence was installed efficiently and looks great.

Outstanding company. Phenomenal customer service throughout the entire process. Fair prices, superior workmanship, and professional courtesy.

Top Rail did a magnificent job on our fence! They ensured that it was exactly what we wanted; the fence is beautiful; and the neighbors keep telling us how fabulous it is! Thank you Top Rail Team!

Two man crew arrived on time and worked for 5 hours without a break. Final product is exceptional. Just as promised. Would recommend 100 percent.

Loved the finished product

JOB WELL DONE BEAUTIFUL

Fair price, flexible scheduling, efficient and friendly install team, and quality work all made for a great experience. Would definitely recommend!

Bob did an excellent job on getting my fence installation completed! He is a kind businessman who worked with me! The fence is really nice! I would definitely recommend him to anyone who is looking for fencing and improving their property! And the price was also good for my budget! Thank you Bob!

We recently contracted Top Rail to do our white vinyl fence which was a great upgrade from our broken down wood one. Let me tell you that they did an amazing job!! Install guys were professional and quick. Cleaned up nice and I couldn’t be happier!

I absolutely love my new fence! Bob went above and beyond to make sure my tiny dogs could not escape anymore! The crew was fantastic! They were professionalism and quality of work was amazing ! They also did their best to keep me informed on the progress of the fence. The job was completed in a day in a half and i couldn'tbe more pleased!! If anyone needs a new fence I would highly recommend TOP RAIL FENCE!!